LED Helios Light Bulb - FAQ's

Frequently asked Questions

Q.            How can I tell what is the temperature of the lamp?

A.            Leave the light switched for one or two hours, and then, using a piece of cloth, slowly and carefully, touch the aluminum body of the lamp and see if it feels hot. Do not touch the bulb with a bare hand unless you are certain it is not hot. Prolonged contact with a hot lamp may cause serious burn injuries. If the bulb is too hot to touch it is overheating. In this event you must stop using the LED Helios light bulbs in this lamp hade. Your lampshade may require another kind of light bulb or may be a fire hazard. Please consult a sales agent about your application.

Q.            How can I tell which LED Helios I need to replace my 60 Watt light bulb?

A.            A single improved LED Helios using the Cree 110 LPW chip consume only 3.8 Watts to give a brightness equivalent to a 40 Watt incandescent light bulb. So in some cases you may need more than one LED Helios to meet the original illumination required.

Q.            Can I buy a higher power LED Helios to replace 80 and 100 Watt light bulbs?

A.            Yes you can. Although, the current technology in the LED development is not aimed at developing higher powered LED Helios, and we are continuously pushing the limits in our research and developments to produce LED Helios bulbs with higher Lumen-per-watt which are safe to use and save energy and produce adequate illumination. Although several manufactures claim to have higher wattage LED light bulbs heat dissipation and the size of the light bulb remain challenges.

Q.            My LED Helios is too white and too bright, can I purchase a less bright or warm light bulb?

A.            Yes you can purchase warm white LED Helios. They are made with 2000 to 3500 Kelvin color temperature LEDs. They give a much warmer white light that many people prefer.

Q.            I don't feel any heat on the bottom half of the LED light. How do I know the LED lamp is working properly?

A.            Solid State Lighting operates differently to a conventional light bulb. The light itself is produced and emitted from only one side of the chip. But due to the current passing through the chip the LED chip the other side of the chip produces heat. So you may not feel any heat in the front of the light bulb. All the heat is going to the aluminum heat sink that holds the LED chip set.

Q.            How many chips are there in a Helios light bulb?

A.            There are three Cree Q5 Chips drawing 350 mA internal constant current at 12 VDC.

Q.            What if I have to replace the power supply?

A.            There are no service parts in these Light bulb. However, you can reorder the LED chipsets from the DIY list and if the rest of your lamp is still intact use the instruction given bellow to re assemble them. U-Tron shall not take any responsibility for your workmanship.

Q.            How long can I use my LED Helios light bulb?

A.            Cree LEDs are rated for a period of 50,000 hours of operation before its light intensity by falls by 30 % below its original value. U-Tron Helios bulbs come with a three year warranty. If you feel the light intensity is not up to standard then please check the lamp shade enclosures. Sometime this may cause problems.

Q.            Where can I buy or get replacement parts for the LED Helios?

A:            You can get all U-Tron products from your nearest U-Tron dealer or by calling U-Tron directly and telling us what you require. Please tell us the part number you are looking for and the date of your purchase. You can call us from within China using the toll free number 400-262-1806.

Q.            How can I tell when to replace my LED Helios?

A.            If your light has dimmed to a level that is too low for the desired application, then its time to buy a new LED Helios. However, if you are using the light bulb for only eight hours per day we would expect that you would only need to purchase a new LED Helios after 17 years.

Q.            I noticed the plastic cover is blocking the light, Can I remove the plastic cover when using.

A.            Yes you can. You will get 20% more lumen with out the cover. The cover is there for 3 reasons:

1. To make the light to spared evenly and to be more gentle on the eyes.

2. To protect the LEDs from dust and moisture.

3. To reduce electrical hazardous.

The plastic cover comes in many shapes and colors, but the disadvantage is the cover will block 20% of the original light emitted from the LEDs. Removing the cover or installing the clear covers (Part# 6850-CC1-R1) when the bulbs are installed inside a lamp share is very desirable.

Any more Questions?

+8610-6568-2990 from overseas.

a)  Summary

If you are seeking a bulb for an area where frequent or constant illumination is required and that will last for extended periods without replacement, then an LED bulb is the right choice. We have found that the majority of LEDs available today have a lifespan of 50,000 or more hours compared to 10,000 hours for a CFL bulb or 1,500 hours for an incandescent bulb. We offer a variety of LED bulbs in different sizes, designs, and output brightness suitable for numerous applications throughout your home, business or office. An LED bulb features a very direct field of light and is greatest use when light needs to be directed towards a particular object or task. Since LED lamps do not radiate light in 360 degrees, as incandescent or CFL bulbs do, light is not wasted in areas where illumination is not required. Whether you need lights to safely display products, artwork or signs; or if you need to have a nightlight/ hallway light on throughout the night, LED bulbs use less energy: save you money and help to protect the environment.

b)  Features

Let's face it; the incandescent bulb is the dinosaur of lighting technology. Now we are able to offer a direct replacement for your current incandescent, fluorescent, or CFL bulbs with these energy-saving LED Retrofit Bulbs. LEDs are the way of the future and provide cost-effective illumination while eliminating glass, fragile filaments, and harmful mercury. LED Helios bulbs use on average a fifth of the power and have a life span of up to 50,000 hours, the equivalent life span of up to 50 incandescent bulbs. Replace your incandescent bulb with any retrofit LED Helios series bulb from U-Tron in order to provide a smooth, uniform light distribution in high-traffic areas of your home and office, where lights are frequently left on for long periods. And just think, for years to come you will never have to worry about replacing the bulb! We offer a variety of sizes and styles to meet a wide variety of applications in your home or office.

Which LED Light bulb matches your application?

*Standard incandescent light bulb required to produce equivalent illumination. Availability of certain bulbs may vary over time. Please call your agent for more details.

Environmental Advantage:

LED Helios do not contain mercury or harmful gases and comply with the Restriction of Hazardous Substances (RoHS) directive which requires the reduction of hazardous substances. Unlike standard incandescent bulbs which contain highly toxic gases or fluorescent bulbs which contain mercury, LED bulbs are made of recyclable materials and can be disposed of without harm to the environment.

We are truly Green

Did you know LED Helios will not shatter if they fall from the ceiling? They are RUGGEDIZED and safe. You don't need to worry about shattered glass fragments. We made them to last for 15 years, so go ahead and try it. If it breaks just let us know we will send you two more and a thank you note for testing our claim.

Warning dropping an LED Helios onto a hard surface or floor may result in damage.